Businesses usually have years of corporate experience built into a set of guidelines to handle any and all sorts of situations. With the U.S. arrival of the Coronavirus, guidelines need to be devised, and updated often, for an ever-changing scenario.
With that caveat in mind, we have put together information from our property management specialists about how owners and landlords should deal with the Coronavirus and the disease it causes.
With more and more cases of COVID-19 confirmed every day, the increasing shortage of supplies, strained health systems, and businesses being affected in so many ways, our clients and residents can rest assured that our systems are equipped and able to move through this global crisis.
Most problematic in dealing with the Coronavirus are the unknowns. Only a month ago, the outbreak was barely on the property management radar. Now it is clearly there, and the story changes from day to day. Trustworthy sources of information are critical for our industry to pay attention to. The CDC as well as the WHO and local health authorities are our best sources.
These resources cover topics that include important personal hygiene measures, but also contingency planning materials. Working with the CDC, WHO, and local health authorities to collect accurate information is of the utmost importance right now.
Our advanced technology and processes allow us to work remotely when necessary. We want to assure our clients and residents that despite the panic and concern of so many, we are focused, and committed, to providing property management while being proactive in our attempts to hinder the spread of COVID-19.
Steps to maintain our high level of service and communication, here are the following systems we have in place:
– A completely cloud-based database that our team has access to from their smartphones or computers.
– Our frequently updated website which allows 24/7 viewing of properties and communication.
– Management and tenant communication and documentation are sent electronically for easy signing.
– The tenant portal allows residents to make maintenance requests online to our 24/7 response team.
– Online rental payment gives our residents the option to stay home and pay their rent.
One highly visible reaction to the spread of the Coronavirus has been ramped up hygiene practices. It isn’t fully clear yet how long the virus lives on surfaces, which is all the more reason why our building managers clean surfaces anywhere people congregate.
Team members who are out in public are asked to use hand sanitizer regularly when visiting properties to conduct move-ins, move-outs, or showings. If someone is demonstrating symptoms of COVID-19, our property manager will not show the property and will recommend the appointment is rescheduled.
To our residents, we ask you to take precautions in your homes as instructed by the CDC. Residents have also been advised that in an effort to reduce the risks to themselves, our maintenance response team is closely assessing incoming maintenance requests and replying to them as quickly as we can while also minimizing the risks of exposure. Minor maintenance requests may be delayed.
We at RPM Avitus are taking the current situation seriously. We also understand that your home is one of the essential needs of all individuals and we will continue to service those that need us during this time.
If you have any questions regarding the services we provide, or about one of our properties, please contact us by clicking here.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.